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Student House Pest Guide UK: Dealing with Mice, Bugs & Landlord Responsibilities

Found something crawling in your student house? Know your rights, what you can buy on a budget, and when your landlord is legally required to act.

By the PestPro Index TeamUpdated March 202610 min read

Why Student Houses Have Pest Problems

If you have found mice droppings behind the toaster, woken up with unexplained bites, or watched a line of ants march across the kitchen counter, you are not alone. Student houses are among the most pest-prone properties in the UK, and the reasons are structural, not personal. The typical student rental is an older terraced house that has been converted into a House in Multiple Occupation (HMO), with years of deferred maintenance, gaps around pipework, worn door seals, and draughty skirting boards. These are the conditions pests exploit — and they have nothing to do with how clean you keep the kitchen.

The combination of factors is almost unique to student housing. High tenant turnover means that problems reported by one group of students are rarely followed up before the next cohort moves in. Shared kitchens in houses with four, five, or six occupants generate more food waste, more cooking smells, and more opportunities for crumbs and spills that attract pests. Second-hand furniture — passed down from previous tenants, bought cheaply online, or picked up from the kerb at the end of term — is one of the most common ways bed bugs are introduced into student houses. And the age of the housing stock matters enormously: most UK student houses are Victorian or Edwardian terraces, with building fabrics that are over a century old and riddled with gaps that a mouse can squeeze through.

The good news is that you have legal rights. Your landlord has clear obligations under UK housing law, and pest infestations caused by structural problems are their responsibility to fix — not yours. This guide covers the most common pests in student houses, what your landlord must do, what you can do yourself on a student budget, how to formally report the problem, and how to escalate if your landlord ignores you. Whether you are dealing with mice in the kitchen, bed bugs in a mattress, fleas left by a previous tenant's cat, cockroaches in a shared kitchen, or ants invading the food cupboards, this guide has you covered.

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Did You Know?

Your landlord is legally responsible for structural pest proofing. Under Section 11 of the Landlord and Tenant Act 1985, the landlord must maintain the structure and exterior of your home. If pests are getting in through gaps in the walls, damaged airbricks, broken drains, or worn door seals, that is a structural issue — and fixing it is the landlord's job, not yours.

Common Student House Pests

Student houses tend to attract a particular set of pests. Understanding what you are dealing with is the first step to getting the problem resolved — and knowing whether your landlord or you should be footing the bill.

Mice

Mice are the single most common pest in UK student houses. The house mouse (Mus domesticus) can squeeze through a gap as small as 6 millimetres — roughly the width of a pencil. In older terraced houses, the most common entry points are gaps around pipe runs under the kitchen and bathroom sinks, worn or missing skirting board trim, holes where gas or water pipes enter the property, damaged airbricks, and gaps beneath external doors. Once inside, mice follow the same routes repeatedly, leaving greasy smear marks along walls and skirting boards.

Signs of mice include small, dark, pellet-shaped droppings (3 to 8mm long), typically found along skirting boards, behind appliances, in cupboards, and under the sink. You may also hear scratching or scurrying sounds in walls or ceilings at night, find gnaw marks on food packaging, cables, or woodwork, and notice a distinctive musty smell in enclosed spaces. In a shared student kitchen, mice can contaminate food, damage packaging, and spread bacteria including Salmonella and Hantavirus.

In the vast majority of student houses, mice are entering through structural gaps — which makes it the landlord's responsibility. Simply putting down traps without sealing the entry points is futile: new mice will keep coming in. The landlord must arrange for the entry points to be proofed (sealed with wire wool and expanding foam, or metal plates), and for any existing infestation to be treated. See our full mouse control guide for detailed information.

Bed Bugs

Bed bugs (Cimex lectularius) are an increasingly common problem in student accommodation. These small, flat, reddish-brown insects are about 5mm long — roughly the size of an apple seed — and they feed on human blood, typically at night. The bites appear as red, itchy welts, often in lines or clusters on exposed skin (arms, neck, face, and shoulders).

In student houses, bed bugs are most commonly introduced through second-hand furniture (mattresses, sofas, bed frames bought cheaply or picked up free), luggage and clothing from travel (particularly international travel or stays in hostels), and spread between rooms in shared accommodation via skirting board gaps, electrical sockets, and shared pipework routes. Bed bugs can survive for months without feeding, which means they can persist in a property between tenancies — a new student moving into a room where the previous tenant had bed bugs may inherit the problem.

Check for bed bugs by inspecting mattress seams, headboard joints, bed frame crevices, and the edges of carpet near the bed. Look for live bugs, dark brown/black faecal spots, tiny white eggs, and shed skins. If the infestation was present before you moved in or has spread from another room in the HMO, it is the landlord's responsibility. Our bed bug guide covers treatment options in full.

Fleas

Flea infestations in student houses are almost always a legacy from previous tenants' pets. Cat fleas (Ctenocephalides felis) are the most common species, and their pupae can survive in carpets and floorboard gaps for months in an empty property. When new tenants move in, the vibrations and warmth trigger the pupae to hatch, and the emerging adult fleas immediately begin biting. This is why many students find themselves being bitten within days of moving into a new house at the start of term — the fleas have been lying dormant since the previous tenants left.

Flea bites are typically concentrated around the ankles and lower legs, appearing as small, red, intensely itchy bumps, often in clusters. A household flea spray containing an insect growth regulator (IGR) is the most effective immediate treatment. If the previous tenants had pets and the property was not professionally treated during the void period, this is a landlord responsibility. The landlord should have arranged a flea treatment before you moved in. See our flea control guide for comprehensive treatment advice.

Cockroaches

The German cockroach (Blattella germanica) is the species most commonly found in student HMOs, particularly in shared kitchens. These small (10 to 15mm), light brown cockroaches with two dark stripes behind the head are fast-moving, nocturnal, and breed rapidly — a single female can produce up to 300 offspring in her lifetime. They thrive in warm, humid environments near food and water, making a busy student kitchen with a leaking tap and food left on the counter an ideal habitat.

German cockroaches spread between rooms and between properties via shared service risers, pipework, cable routes, and gaps around party walls. This is why individual treatment in a single room or kitchen often fails — the cockroaches simply move to an untreated area and return once the treatment wears off. In an HMO, a coordinated treatment covering the entire property is required, and this is always the landlord's responsibility. Signs include live cockroaches (usually seen at night when you switch on the kitchen light), a distinctive musty, oily smell, dark smear marks on surfaces near harbourage points, and egg cases (oothecae) in warm, hidden spots. See our cockroach control guide for detailed information.

Ants

The black garden ant (Lasius niger) is the most common ant species to invade student houses. Ants are attracted by sweet foods, sugary spills, crumbs, and unsealed food packaging — all of which are common in busy shared kitchens where multiple people are cooking and not always cleaning up after themselves. Ant trails typically lead from an external entry point (a crack in the wall, a gap around a window frame, or an airbrick) to a food source in the kitchen.

While ants are more of a nuisance than a health hazard, a persistent ant problem usually indicates structural entry points that need sealing — again, the landlord's responsibility. In the short term, ant gel bait is cheap, effective, and easy to use. It works by attracting worker ants who carry the bait back to the colony, killing the queen and collapsing the nest. Our ant control guide covers all the options.

72%
of UK student houses are in properties over 50 years old — the age group most vulnerable to pest entry points

Landlord vs Tenant Responsibility

Understanding who is responsible for dealing with pests in your student house is crucial. In the majority of cases, the answer is your landlord — but the specifics matter.

What Your Landlord MUST Do

Under Section 11 of the Landlord and Tenant Act 1985, your landlord has a statutory obligation to maintain the structure and exterior of the property. This means they must keep the building fabric in a condition that prevents pests from entering. Specifically, the landlord must:

  • Seal structural pest entry points — gaps around pipe runs, damaged airbricks, cracks in external walls, holes around cable entry points, gaps beneath external doors, and any other openings in the building fabric that allow mice, rats, cockroaches, or other pests to enter.
  • Maintain the drainage system — broken drains, collapsed pipes, and missing interceptor traps are common routes for rat ingress from the sewer system. Drain surveys and repairs are the landlord's responsibility.
  • Provide a habitable property — under the Homes (Fitness for Human Habitation) Act 2018, the property must be fit for human habitation at the start of the tenancy and throughout. A property with an active pest infestation is not fit for habitation.
  • Deal with infestations caused by structural issues — if mice are entering through gaps in the skirting, cockroaches are spreading through shared service risers, or rats are coming up through broken drains, the landlord must arrange and pay for both the pest treatment and the structural repairs.
  • Manage common areas in HMOs — in a student house classed as an HMO (which most are), the landlord is responsible for pest control in all common areas including shared kitchens, bathrooms, hallways, stairwells, and bin stores.

What About Awaab's Law?

Awaab's Law, introduced through the Social Housing (Regulation) Act 2023, sets strict timeframes for landlords to investigate and resolve hazards including damp, mould, and associated pest problems. While it currently applies to social housing providers, the Renters' Rights Act is expected to extend similar obligations to private landlords. The connection matters for students because damp and mould — extremely common in older student houses with poor ventilation — directly attract pests including silverfish, booklice, mould mites, and cockroaches. If your student house has both damp/mould and pest problems, they are likely connected, and the landlord must address both the underlying moisture issue and the pest infestation. Our landlord pest control guide covers the full legal framework.

When Are Tenants Responsible?

Students are generally responsible for pest problems caused by their own behaviour — but this is a narrow category in practice. You may be responsible if:

  • You brought bed bugs in from travel and the property had no prior bed bug history and no structural spread route from another room.
  • You introduced fleas from your own pet (if pets are permitted in your tenancy agreement).
  • You have created a serious hygiene problem that attracted pests to a property that is otherwise structurally sound with no pest entry points — but in a student house over 50 years old, the structural entry points are almost always present, which shifts responsibility back to the landlord.

The critical point is this: if pests are entering through a structural defect, the landlord is responsible — even if poor tenant hygiene contributed to the attraction. Courts and local authorities consistently take this view. The landlord cannot argue that the tenants attracted the mice if the mice are entering through a 15mm gap around the boiler pipe that the landlord has failed to seal.

What to Do If Your Landlord Ignores You

If your landlord fails to act after you have reported a pest problem, you have several options:

  • Escalate to the local council environmental health team. The council can inspect your property under the Housing Health and Safety Rating System (HHSRS) and serve an improvement notice or abatement notice on the landlord. This is a free service.
  • Contact Citizens Advice (citizensadvice.org.uk) for free guidance on your rights as a tenant. They can help you draft formal letters and advise on next steps.
  • Contact Shelter (shelter.org.uk) for specialist housing advice. Shelter's helpline and webchat service can advise on disrepair, landlord obligations, and how to escalate complaints.
  • Take your landlord to court under the Homes (Fitness for Human Habitation) Act 2018. The court can order the landlord to carry out repairs, pay compensation, and cover legal costs. Many students' unions offer free legal advice on housing matters.
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Warning

If pest ingress is caused by a structural defect, the landlord is responsible — even if your hygiene contributed to the problem. Courts and local authorities pursue the landlord, not the tenant, for structural maintenance failures. Document everything: photographs, dates, written reports, and the landlord's responses (or lack thereof).

Budget-Friendly DIY Solutions

While your landlord should be dealing with structural pest problems, the reality is that some landlords are slow to act, and you may want to take immediate steps to reduce the problem while you wait for a proper resolution. The following products are cheap, effective, and readily available — all under £10 and suitable for a student budget.

Important: DIY solutions are a stopgap, not a substitute for proper landlord action. Putting down mouse traps without sealing the entry points means you will keep catching mice indefinitely. Always report the problem formally to your landlord and push for structural proofing.

Mouse Traps

Classic snap traps remain the cheapest and most effective DIY mouse control method. Place them perpendicular to the wall with the trigger end touching the skirting board — mice run along walls and will walk straight onto the trap. Bait with a small smear of peanut butter or chocolate spread (not cheese — it dries out quickly and mice are not particularly attracted to it). Place traps where you have seen droppings or along known mouse runs. Check traps daily and dispose of caught mice in a sealed bag in the outside bin. For a typical student kitchen, three to four traps along the skirting boards and behind appliances is a good starting point.

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4.3
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  • Place along skirting boards with peanut butter bait
  • Pack of 6 covers a typical student kitchen
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For more mouse trap options, including humane live-catch traps and professional-grade alternatives, see our best mouse traps UK review page.

Bed Bug Spray

If you suspect bed bugs, a residual bed bug spray is the most accessible DIY option. Look for sprays containing cypermethrin or permethrin as the active ingredient. Spray the mattress seams, bed frame joints, headboard, and the edges of the carpet near the bed. Allow the spray to dry before using the bed (follow the product instructions). Bed bug sprays provide a residual barrier that kills bugs on contact for several weeks. However, for a serious bed bug infestation, DIY sprays are unlikely to be enough — professional heat treatment is the most effective solution, and this is a cost your landlord should bear if the infestation pre-dates your tenancy or has spread from another room.

#2

Bed Bug Killer Spray 500ml

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  • Apply to seams, joints, and crevices where bed bugs hide
  • Immediate action while waiting for landlord to arrange professional treatment
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Ant Gel Bait

Ant gel bait is the most effective DIY ant control method — far more effective than contact-kill sprays. Gel bait works by attracting worker ants who feed on the sweet gel and carry it back to the colony. The active ingredient (usually borax or fipronil) is then shared with the queen and the rest of the colony through trophallaxis (food sharing), eventually killing the entire nest. Place small dots of gel along the ant trail, near the entry point, and near any food sources the ants are targeting. Do not spray insecticide along the trail — this kills the visible ants but does not reach the colony, so the problem returns within days.

#3

Ant Gel Bait Stations (3 Pack)

Best for Ants
From £8
4.4
  • Gel bait attracts ants who carry poison back to the colony
  • Kills the queen — collapses the entire nest within 7 to 14 days
  • Ready-to-use stations — no mess, no mixing
  • Place along ant trails and near entry points
  • Safe to use in kitchens — enclosed station design
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Pro Tip

DIY products are a short-term fix, not a permanent solution. Traps and sprays will reduce the immediate problem, but if the structural entry points are not sealed, the pests will keep coming back. Always push your landlord for proper proofing — it is their legal obligation.

As an Amazon Associate, PestPro Index earns from qualifying purchases. Product prices are approximate and may vary.

How to Report Pests to Your Landlord

How you report the pest problem matters. A verbal mention to the letting agent or a casual text message to the landlord is not enough. You need a formal, written record that documents the problem, your report, and the landlord's response (or failure to respond). This record is essential if you need to escalate to the council or take legal action later.

Template Letter/Email to Your Landlord

Send the following by email (so you have a dated record) to your landlord or letting agent. Attach photographs as evidence.

Template: Pest Report Email to Landlord

Subject: Pest Problem Report — [Your Address] — Urgent Action Required

Dear [Landlord/Agent Name],

I am writing to formally report a pest problem at [full property address].

Date problem first noticed: [Date]

Description of the problem: [e.g. "Mouse droppings found in the kitchen cupboard under the sink, along the skirting board behind the fridge, and inside the cutlery drawer. I have attached photographs with dates."]

Evidence: [Number] photographs attached, taken on [dates].

Possible entry points observed: [e.g. "There is a visible gap of approximately 15mm around the pipe under the kitchen sink where it enters the wall. There is also a gap beneath the back door that daylight is visible through."]

Under Section 11 of the Landlord and Tenant Act 1985, you are responsible for maintaining the structure of the property, which includes sealing pest entry points. Under the Homes (Fitness for Human Habitation) Act 2018, the property must be fit for habitation throughout the tenancy.

I request that you arrange a professional pest inspection and treatment, and seal all structural entry points, within 14 days of this email.

If I do not receive a response within 14 days, I will escalate this matter to the local council environmental health team.

Please confirm receipt of this email and your proposed course of action.

Yours sincerely,
[Your Name]
[Your Room/Address]
[Date]

Escalation to the Council

If your landlord does not respond within 14 days, or responds but takes no action, escalate to your local council environmental health team. You can usually do this online through the council's website, by phone, or by email. The council has the power to:

  • Inspect the property under the Housing Health and Safety Rating System (HHSRS).
  • Serve an improvement notice requiring the landlord to resolve the pest problem within a specified timeframe.
  • Serve an abatement notice under the Environmental Protection Act 1990 if the infestation constitutes a statutory nuisance.
  • Carry out the work themselves and charge the landlord if the landlord fails to comply with a notice.
  • Prosecute the landlord for non-compliance, with fines of up to £20,000.

There is no charge to you for the council's intervention. This is a free service.

Support Resources

If you need advice on your rights or help navigating the process, the following organisations provide free support to tenants:

  • Citizens Advice (citizensadvice.org.uk) — free, confidential advice on housing rights, including pest problems, disrepair, and landlord obligations. Available online, by phone, and in person.
  • Shelter (shelter.org.uk) — specialist housing charity offering free advice on tenant rights, disrepair, and how to escalate complaints. Helpline and webchat available.
  • Your students' union — most university students' unions have a housing advice service or officer who can help you draft complaint letters, liaise with landlords, and refer you to free legal advice.
  • Your university accommodation office — even if you are living in a private rental, your university's accommodation office may maintain a list of approved landlords and can advise on common problems.
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Did You Know?

Always report in writing. Emails are ideal because they are automatically dated and easily forwarded to the council as evidence. Keep copies of all correspondence. If your landlord calls you instead of responding in writing, follow up with an email summarising the call: "Following our phone conversation today, I am writing to confirm that you agreed to..."

Prevention Tips for Student Houses

While structural pest proofing is the landlord's responsibility, there is plenty you and your housemates can do to make your student house less attractive to pests. Good habits will not prevent mice from entering through a 15mm gap in the wall, but they will reduce the food sources that attract pests in the first place and make your home a less hospitable environment for any that do get in.

Food Storage

This is the single most impactful thing you can do. Mice, cockroaches, and ants are all attracted by accessible food.

  • Store all dry food in sealed containers. Invest in a few airtight containers or clip-top jars for cereal, pasta, rice, flour, and bread. Cardboard and thin plastic packaging are not barriers to mice — they chew straight through.
  • Do not leave food out overnight. Mice are nocturnal. A plate of crumbs left on the counter, an open packet of biscuits, or an unwashed pan on the hob are an open invitation.
  • Keep fruit in the fridge or a sealed container. Overripe fruit left in a bowl attracts fruit flies and ants.
  • Store pet food in sealed containers if any housemate has a pet. Pet food left in open bags on the floor is a major attractant for mice and rats.

Cleaning Rota

A shared cleaning rota is essential in any student house. Pests thrive in kitchens that are not cleaned regularly. Agree a rota that includes:

  • Daily: Wipe down kitchen counters and the hob after cooking. Sweep or vacuum the kitchen floor. Wash up or load the dishwasher — do not leave dirty dishes in the sink overnight.
  • Weekly: Mop the kitchen floor. Empty and wipe the kitchen bin. Clean behind the toaster, kettle, and microwave (crumbs accumulate in these spots and mice know it). Vacuum common areas.
  • Monthly: Pull out the fridge and cooker and clean behind and beneath them. Check under the sink for signs of pest activity (droppings, gnaw marks). Clean the oven and grill pan.

A cleaning rota does not need to be elaborate — even a whiteboard on the kitchen wall with names and tasks is effective. The key is consistency. A kitchen that is always reasonably clean is far less attractive to pests than one that is clean sometimes and filthy at weekends.

Checking Second-Hand Furniture

Second-hand furniture is one of the most common ways bed bugs are introduced into student houses. Before bringing any used furniture inside — especially mattresses, sofas, bed frames, and upholstered chairs:

  • Inspect it outdoors in good light. Check mattress seams, sofa cushions, frame joints, screw holes, and any crevices.
  • Look for live bed bugs (small, flat, reddish-brown insects about 5mm long), dark spots (faecal staining), tiny white eggs, and shed skins (translucent, pale brown).
  • Be especially cautious with free furniture left on the street outside student houses at the end of term. There is often a reason it was discarded.
  • If in doubt, do not bring it in. A "free" sofa infested with bed bugs will cost you far more in treatment and stress than buying a new one.

Rubbish and Bin Management

External waste storage is one of the primary attractants for rats, mice, foxes, and flies. In student houses, this is a common weak point.

  • Do not leave rubbish bags outside the back door — bag them and put them directly in the wheelie bin. Black bags left on the ground are an easy food source for rats and foxes, who will rip them open overnight.
  • Keep bin lids closed. If the lid does not close because the bin is overfull, ask your landlord for additional bin capacity — this is their responsibility to provide.
  • Take the recycling out regularly. Food-contaminated recycling (pizza boxes, cans, jars) attracts pests just as much as general waste.
  • Do not pile rubbish in the garden. Piles of rubbish, old furniture, and clutter in the garden provide harbourage for rats and mice.
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Pro Tip

Take move-in photographs on day one. Photograph every room, including under sinks, behind appliances, and along skirting boards. If there are any signs of pest activity (droppings, damage, dead insects), photograph them with a coin for scale and report to the landlord immediately in writing. These photos protect your deposit and prove any pre-existing issues.

Find a Pest Controller Near You

If DIY methods are not enough, or you need professional backup to support your case with the landlord, PestPro Index lists verified pest control providers across the UK. A professional inspection report documenting the infestation and the structural entry points can be powerful evidence when pushing your landlord to take action.

Need Professional Pest Control?

Find BPCA-certified pest control providers near your student house — free, no-obligation quotes.

Frequently Asked Questions

Who pays for pest control in a student house — tenant or landlord?

In most cases, the landlord pays for pest control. Under the Landlord and Tenant Act 1985 (Section 11), landlords must maintain the structure and exterior of the property, which includes sealing pest entry points. If pests are entering through structural defects — gaps around pipes, damaged airbricks, cracks in walls, broken drains — the landlord must pay for both the proofing work and the pest treatment. In HMOs (which most student houses are), the landlord also has enhanced responsibilities for common areas. The only scenario where students might be expected to pay is if the pest problem is clearly and solely caused by tenant behaviour with no structural contributing factors — which is rare in older student housing.

Can I withhold rent if my landlord won't deal with pests?

Tenants in England and Wales do not have a general legal right to withhold rent. However, you have other remedies. Since the Homes (Fitness for Human Habitation) Act 2018, you can take your landlord to court if the property is unfit — a serious pest infestation qualifies. The court can order remedial work and compensation. You can also report to the council environmental health team for HHSRS enforcement. Citizens Advice and Shelter can advise on your specific situation. The strongest approach is to document everything (photos, dates, written communications), follow the formal complaint process, and escalate systematically rather than withholding rent.

How do I check second-hand furniture for bed bugs?

Inspect in good light, ideally outdoors. For mattresses, check the seams, piping, tufts, and labels. For sofas, check under cushions, along seams, in frame joints, and in fabric folds. For wooden furniture, check joints, cracks, screw holes, and drawer undersides. Look for live bugs (small, flat, reddish-brown, about 5mm), dark brown/black faecal spots, tiny white eggs, and shed skins. If you find any signs, do not bring the furniture inside. Free furniture left on the street at the end of term is particularly high-risk — there is often a reason it was discarded.

What should I do if I find mouse droppings in my student house?

Document first: take photographs with a coin for scale, noting the location, date, and quantity. Clean up wearing disposable gloves, using kitchen roll and disinfectant spray — never vacuum mouse droppings as this aerosolises harmful bacteria. Dispose of cleaning materials in a sealed bag. Report to your landlord immediately, in writing (email), attaching photographs. Request action within 14 days. While waiting, store all food in sealed containers, keep surfaces clean, and place snap traps along skirting boards where droppings were found. If the landlord does not respond within 14 days, escalate to the council environmental health team.

Can I get my deposit back if there were pests when I moved in?

Yes — you should not lose any deposit for a pest problem that pre-existed your tenancy or was caused by a structural issue. The key is evidence. On the day you move in, photograph any signs of pest activity (droppings, damage, dead insects) and report them to the landlord in writing immediately. If the landlord later tries to deduct pest treatment costs from your deposit, challenge this through your deposit protection scheme's free dispute resolution service (all deposits in England must be protected in a government-approved scheme). Your move-in photographs and written reports will be crucial evidence. If the deposit was not properly protected, the landlord cannot make deductions and you may be entitled to compensation of up to three times the deposit amount.

How do I report pest problems to the council?

Contact your local council's environmental health team — most allow reports online, by phone, or by email. You will need your address, the landlord's contact details, a description of the pest problem, evidence that you have already reported it to the landlord (usually required before the council intervenes), and photographs. The council can inspect under the HHSRS and serve an improvement notice requiring the landlord to resolve the problem. If the landlord fails to comply, the council can do the work and charge the landlord, or prosecute. There is no charge to the tenant for this service.

Related Guides & Product Reviews

For more detailed information on specific pests and the best budget-friendly products, see our dedicated guides and reviews:

For further reading, see our guides on how to get rid of mice, how to get rid of bed bugs, how to get rid of cockroaches, how to get rid of fleas, how to get rid of ants, landlord pest control responsibilities, and professional pest control vs DIY.